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If you are not satisfied with your purchase, you may return the item to us in its original condition within 30 days of receipt.
- Only items purchased directly from GeerTop online store will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
- Returned items must be in original packaging, including any accessories, manuals, and documentation.
- Non-returnable items include items purchased through local retailers and damaged products by mishandling.
- You are required to include necessary videos or photos of the defective product as evidence,and the corresponding Order No. as well.
---Cancel or amend your order
If you change your mind, simply contact our customer service, then a full refund can be made. But please note that orders can not be canceled after items are sent out.
- Refund is to be completed within 3 business days. It will be issued based on your original form of payment.
- As regard of returned items, a full refund will be credited for defective products. With the case of non-defective items, refund will exclude all shipping and handling fees.
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