Return and refund policy

Not satisfied with your product?

If you are not completely satisfied with your purchase, you may return the item to us in its original condition within 30 days of receipt.

• Only items purchased directly from GeerTop online store will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
• Returned items must be in original packaging, including any accessories, manuals, and documentation.
• Non-returnable items include items purchased through retailers and damaged products through customer mishandling.
• Returns made without a receipt may be refused. GeerTop reserves the right to deny any return.
• In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

Canceling or amending orders

If you change your mind about your order before shipping, simply contact our customer service, then a full refund can be made. But please note that orders can not be canceled after items are sent out.

Refunds

• Processed refunds are completed within 3 business days. Refunds will be issued based on your original form of payment.
• For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees, including return fees.