Refund policy

At Geertop, we stand by our commitment to quality and customer satisfaction. If your experience falls short of expectations, we’ll make it right—quickly and fairly.

Eligibility for Refunds
You may request a refund if:
✅ Undelivered items: Product not received within 90 days of shipment
✅ Damaged goods: Items received with visible shipping damage
✅ Missing parts: Incomplete order (e.g., forgotten accessories)

Note:
1. Please contact us before refund apply.
2. Refunds require proof (photos/videos for damage, tracking details for lost items).

Refund Process
Contact Us Within 30 Days
Email: contact@geertop.com
Include: Order number, proof of issue (photos/videos), and preferred resolution
Fast Resolution
Response within 1 business day
Approved refunds processed in 3 business days (original payment method)

Return Shipping
Customer covers return shipping for non-defective returns
Non-Refundable Items
✖ Used/assembled tents or gear (hygiene reasons)
✖ Custom-made products
✖ Final sale items (clearly marked at purchase)

Your adventure shouldn’t be risky—neither should your purchase.

— The Geertop Team