Geertop/faqs

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General

GeerTop Founded in 2016 by Outdoor camping enthusiasts Chris and Anna. We engineers high-performance camping gear built for reliability. We equip explorers with the tools to deepen their connection to the wild and push their adventures further.

  • Ship worldwide.
  • Free shipping to the US, CA, GB, DE, and JP.
  • For all other destinations, the shipping fee is from $9.99 - $19.99, depending on your order amount.

We accept major credit cards, PayPal, Apple Pay, Google Pay. 

Our forces HTTPS on every account, cart, and checkout page, encrypting personal and payment data end-to-end.

Product

When selecting a tent, remember that its "person" capacity is often a best-case scenario. To decide between a cozy fit and a comfortable one, a good rule of thumb is to ​​size up by one person​​.

"waterproof" means every external fabric is treated with our high-performance polyurethane coating, and all seams are meticulously tape-sealed right out of the bag. The "mm" (millimeter) rating you see indicates the coating's waterproof capability. For example, a 1500mm rating can endure the pressure equivalent to a 1500mm-high water column for over a minute without a single leak. This level of protection is robust enough to keep you dry even in exceptionally heavy rainfall.

Most Geertop camping tents utilize high-quality aluminum poles and are constructed with silicone or PU-coated 20-40D nylon/polyester fabric for the rainfly. This combination is designed to achieve an optimal balance between strength and weight efficiency, while providing resistance to UV exposure and heavy rainfall. For specific model specifications, please refer to the individual product pages.

  • ​​Essential Care: Always ensure your tent is completely dry and clean before packing it away.​​ Proper storage is critical for maintaining its waterproof integrity and longevity.​​
  • Why This Matters:​​​​Protects the
  • Waterproof Coating:​​ Even our high-performance polyurethane coatings can be broken down by "hydrolysis" if stored damp, causing them to become sticky and lose their effectiveness.​​
  • Prevents Mildew:​​ Storing a wet tent, especially in warm conditions, can lead to mildew growth in as little as 24 hours. This causes permanent stains, odors, and degradation of the fabric and coatings.
  • ​​Please Note:​​ Damage resulting from moisture or mildew is not covered under the Geertop Limited Warranty.​​
  • For Long-Term Storage:Choose a cool, dry place away from direct sunlight.​​

Storing a damp tent is one of the quickest ways to cause irreversible damage. In warm conditions, mildew can develop in under 24 hours, leading to severe discoloration and compromising the waterproof coatings by making them separate from the fabric. Please be aware that mildew stains are permanent; they cannot be safely removed and are not covered under warranty.To prevent this, ensure your tent is completely dry before packing it away. After wiping it down, hang it in a shaded, airy space or lay it loosely indoors for a day or two. Remember to flip it inside out to air all surfaces. Avoid machine drying, as the heat can permanently damage the material.

Order Status

Please allow up to 24 hours for the tracking information to update after your package is dispatched from China. Sometimes, the status may not refresh again until the parcel arrives at the local post office in your country. This is a normal part of the international shipping process. If you have any concerns, please feel free to contact our customer service team for assistance.

Please contact our customer service via contact@geertop.com for help, we will assist.

  • Shipments from our local warehouses​​ typically arrive within ​​3-5 business days​
  • Shipments from our China warehouse​​ have an estimated delivery time of ​​15-25 business days​​.

Please allow up to 24 hours for the tracking information to update after your package is dispatched from China. Sometimes, the status may not refresh again until the parcel arrives at the local post office in your country. This is a normal part of the international shipping process. If you have any concerns, please feel free to contact our customer service team for assistance.

Once your order ships, we email a carrier link and add the tracking code to your My Account > Orders page.

A simpler way to find out is through this page: Track Parcel

For customers in the U.S., Canada, U.K., Australia, Japan, and across Europe and Asia, all import duties and taxes are cleared in advance. No extra charges are due on delivery. Should your shipment be subject to a customs inspection, we kindly ask for your cooperation with the local authorities.

More Question

Shippping worldwide, US,CA,GB,DE,JP & most European countries. Check more free shipping countries and shipping informations here

The tent comes with a 180-day warranty, while all other items are covered by a 90-day warranty.

Please email via contact@geertop.com,Our customer service will reply you in 24hours.

You may return most new, unopened items within 30 days of delivery for a full refund. The item must be returned in its original condition and packaging. For returns not due to a product defect, you will be responsible for the return shipping cost, and the original outbound shipping fee will be deducted from your refund.