✉ contact@geertop.com
🌍 General Questions
Where is Geertop based?
We're a global outdoor brand with headquarters in the USA and manufacturing in our own factory. We have warehouses in the US, EU (Germany), and Japan for fast local shipping.
What does "Stay Wild. Have Fun!" mean?
It's our motto! We believe in unfiltered adventure—whether you're camping, hiking, or just exploring nature. Our gear is designed to keep you safe while you enjoy the wild.
How long has Geertop been in business?
Since 2016! We've spent a decade refining our tents and outdoor gear to ensure durability and performance.
🛒 Orders & Shipping
What's your shipping policy?
Free shipping on all orders $50.00
$10.00 shipping fee for orders under $50.00
We process orders in 1-2 business days
We ship from the nearest warehouse based on your location and stock availability
How long does shipping take?
We have our own warehouses in the United States, the United Kingdom, Japan, and Germany. We will ship according to the goods you ordered and the local warehouse inventory.
Check your adventure schedule before purchase.
| Region | Shipping Time | Express Shipping |
| US/UK/DE Ship from China | 7-15 working days | Depend on Weight |
| US/UK/DE Ship from Local Warehouse | 5-7 working days | Depend on Weight |
| CA/AU/Other European countries | 7-15 working days | Depend on Weight |
| JP Ship from China | 5-7 working days | Depend on Weight |
| JP Ship from Local Warehouse | 3-5 working days | Depend on Weight |
| Hong Kong/Taiwan/Macau | 2-3 working days | Depend on Weight |
| Other Asian countries |
5-7 working days |
Depend on Weight |
Can I get faster shipping if I'm in a hurry?
Yes! Email us at contact@geertop.com with your order number and we'll prioritize your order prorcess.
How do I track my order?
You'll receive a tracking number via email as soon as your order ships. You can also check status in your Geertop account.
🔧 Product & Gear Support
How do I set up my Geertop tent?
Every tent comes with step-by-step instructions, plus we have video guides on our YouTube channel.
What if my product is defective?
Email us within 30 days with photos/video, and we'll check and follow after-sale service.
Can I wash my tent?
Hand wash only with mild soap.
💳 Payments & Refunds
Q: What payment methods do you accept?
✅ Credit/Debit Cards
✅ PayPal
✅ Apple Pay / Google Pay
What's your return policy?
Unused items: Full refund (minus shipping)
Defective items: Free replacement or refund
How long do refunds take?
Processed within 3-5 business days after we receive your return.
Do you have an affiliate program?
Yes! Earn 10-15% commission on sales. Learn more here.
📞 Need Help?
Email us at contact@geertop.com
"Stay Wild. Have Fun!"
– The Geertop Team
---Order Processing
We have our own warehouses in the United States, the United Kingdom, Japan, and Germany. We will ship according to the goods you ordered and the local warehouse inventory.
In addition to force majeure, shipment will be made within 3 working days. If your order shipment delays, you will receive our notification by email.
---Shipping Fee
- Free shipping for order amount over $50.00
- $10.00 shipping fee for order amount less than $50.00
- $50.00 fast shipping fee (optional)
No extra charges include duty and VAT.
---Estimated Time of Arrival
Delivery times can vary depending on the product you purchased, your location and the shipment method you choose.
Here's an estimate delivery time for your reference.
If your package is very urgent, please contact us by email after placing the order. We will provide you with a shipping solution.
Check your adventure schedule before purchase.
GeerTop was born out of Chris's passion for the great outdoors. Inspired by the majestic mountains he had climbed, especially the 14-footer Mt. Elbert in Colorado in the early 2000s, Chris created a brand called GeerTop in 2016.This brand is all about exploring nature's wonders, reaching for new heights, and never settling for anything less than the best.
Imagine standing in the middle of a picturesque forest, surrounded by towering trees and the sound of trickling streams. You look around, taking in the pure and unspoiled beauty of nature, and you know that this is where you belong.
Have you been dreaming of getting back in touch with nature and embarking on an adventure? Look no further than GeerTop! We've got everything you need to make your next trip truly unforgettable - from our durable tents to our cozy sleeping bags, every piece of gear is crafted to the highest standards of quality and performance.
But GeerTop is more than just a brand. We're a community of outdoor enthusiasts who share the same values of equality, environmentalism, and personal empowerment. We believe that everyone should have the chance to experience the beauty of nature, regardless of background or experience level. That's why we're here to make that happen.
So whether you're a seasoned outdoor pro or a newbie looking to explore, we've got your back. Our gear, knowledge, and support are all here to help you make the most of your adventure. Join our community today and let's "Stay Wild. Have Fun!"
