Return Policy

Thank you for shopping at Geertop. We specialize in high-quality camping tents and outdoor gear. If you’re not completely satisfied with your purchase, we’re here to help.

Return Eligibility
*Unused Items: You may return most new, unopened items within 30 days of delivery for a full refund.
*Defective/Damaged Items: Covered under our 180 days limited warranty (proof of purchase required)

Return Conditions
To be eligible for a return, your item must:
✔ Be in its original packaging (tents must include all poles, stakes, and storage bags)
✔ Show no signs of use, stains, or odors
✔ Have intact authenticity tags

Non-Returnable Items:
✖ Customized products (e.g., tents with logo prints)
✖ Installed inflatable tents (must be returned deflated)

Special Cases
*Broken Tent Poles: We’ll provide free replacement parts (photo verification required).
*Waterproofing Issues: Eligible for repair, replacement, or refund after technical inspection.

Return Process
*Submit a return request via your account (include order # + reason).
*Ship the item back using the provided RMA label (keep tracking info).
*Once inspected, refunds are processed within 3 business days.

Shipping & Fees
*Defective Items: We cover return shipping.
*Non-Defective Returns: Customer pays return shipping.

Refund Method
Refunds are issued to the original payment method.

Exchange Preferred
To minimize hassle, we recommend exchanges and offer: 

*Priority processing for exchange orders
*A $5 accessory voucher.

Important Notes
Before returning, ensure:
⚠ The tent is completely dry (to prevent mold).
⚠ All dirt, leaves, or debris are removed.

Contact Us

Geertop Outdoor Store

Company Address: No.16, Third Industrial Zone, Nancheng Village, Daojiao Town, Dongguan City, Guangdong, China

Phone: +86 18128518327

Email: contact@geertop.com