Our Guarantee – Adventure with Confidence

At Geertop, we stand behind every product we make. If you're not completely satisfied, we'll make it right—no hassle, no excuses.

Our Commitment to You

1. Quality Assurance
Every Geertop tent is built to last. We rigorously test our products in real-world conditions to ensure they perform when you need them most.

2. Free Replacements for Defects
If your gear arrives damaged or fails under normal use, we’ll replace it at no cost—no return required. Simply email us photos or video of the issue within 30 days at support@geertop.com.

3. Hassle-Free Returns
Changed your mind? No problem.

Unused items: Receive a full refund (minus shipping) within 30 days.

4. Quick Resolution
We address all concerns within 1-2 business day—because your outdoor adventures shouldn’t wait.

Frequently Asked Questions

How do I request a replacement or refund?
Email contact@geertop.com with:

Your order number
Photos or video of the issue
Your preferred resolution (refund or replacement)

Does the guarantee cover normal wear and tear?
No—but our Extended Warranty does. Normal wear (such as faded fabric) is not included in the standard guarantee.

What if my issue is past the 30-day window?
Contact us anyway! We’ll do our best to assist with repair options.

Our Promise to You
We believe in gear that performs as hard as you do. If it doesn’t meet your expectations, we’ll make it right.

Need help?

Email us at contact@geertop.com.

– The Geertop Team