---Order Processing

In addition to force majeure, shipment will be made within 3 working days. If your order shipment delays, you will receive our notification by email.

---Shipping Fee

•    Free standard shipping for order amount over 100 USD
•    10 USD standard shipping fee for order amount less than 100 USD
•    15 USD fast shipping fee (optional)

No extra charges include duty and VAT. 

---Estimated Time of Arrival

Delivery times can vary depending on the product you purchased, your location and the shipment method you choose.

Here's an estimate delivery time for your reference.

Check your adventure schedule before purchase.

🌍 General Questions

Where is Geertop based?
We're a global outdoor brand with headquarters in the USA and manufacturing in our own factory. We have warehouses in the US, EU (Germany), and Japan for fast local shipping.

What does "Stay Wild. Have Fun!" mean?
It's our motto! We believe in unfiltered adventure—whether you're camping, hiking, or just exploring nature. Our gear is designed to keep you safe while you enjoy the wild.

How long has Geertop been in business?
Since 2016! We've spent a decade refining our tents and outdoor gear to ensure durability and performance.

🛒 Orders & Shipping

What's your shipping policy?
Free shipping on all orders $100+
10−15 shipping fee for orders under $100
We process orders in 1-2 business days
We ship from the nearest warehouse based on your location and stock availability

How long does shipping take?

USA: 5-7 business days
Europe: 5-7 business days
Japan: 5-7 business days
Other countries: 10-15 business days

Can I get faster shipping if I'm in a hurry?
Yes! Email us at contact@geertop.com with your order number and we'll prioritize your order prorcess.

How do I track my order?
You'll receive a tracking number via email as soon as your order ships. You can also check status in your Geertop account.

🔧 Product & Gear Support

How do I set up my Geertop tent?

Every tent comes with step-by-step instructions, plus we have video guides on our YouTube channel.

What if my product is defective?
Email us within 30 days with photos/video, and we'll check and follow after-sale service.

Can I wash my tent?
Hand wash only with mild soap. 

💳 Payments & Refunds
Q: What payment methods do you accept?
✅ Credit/Debit Cards
✅ PayPal
✅ Apple Pay / Google Pay

What's your return policy?

Unused items: Full refund (minus shipping)
Defective items: Free replacement or refund

How long do refunds take?
Processed within 3-5 business days after we receive your return.

Do you have an affiliate program?
Yes! Earn 10-15% commission on sales. Learn more here.

📞 Need Help?
Email us at contact@geertop.com 

"Stay Wild. Have Fun!"

– The Geertop Team