About Rooftop Tent Shipping

Once your rooftop tent leaves our warehouse, we’ll email you a link to tracking information. From there you can view your Shipment Tracking Number, along with the tracking history. You can also click the link to your carrier's website to view more information. Please Note: Logistics information may be delayed in updating. If the logistics information has not been updated after more than 10 days, please contact Geertop customer service.

If you have a question or an issue once your tent has shipped contact contact@geertop.com and we will work with shipping agent to resolve any issues.

Scheduling Your Rooftop Tent Delivery

The freight carrier will call you to schedule the final delivery, and it’s important that you schedule delivery for when you know you’ll be home as you will need to inspect the package for any visible damage and sign for the delivery. Note: While the delivery services are generally good about calling to schedule delivery, we recommend you call them proactively to schedule your delivery.

IMPORTANT:

• If the customer requests an address change, the customer will be responsible for any fees that the freight incurs with an enroute address change.
• If a delivery appointment is missed by the customer, or if storage fees arise due to a delay in scheduling, the customer will be responsible for any associated freight charges. In cases where storage fees begin without prior communication with us or the carrier, the order will be returned to our warehouse. The customer will then be liable for both the original shipping cost and the return shipping. This will be treated as a customer-initiated return and may be subject to a restocking fee. 

Check Your Package for Damage

• Take your time and carefully inspect the box for any visible damage. While it’s rare for any tent to arrive with damage, it, unfortunately, does happen on occasion.
• Make sure you report any damage to your tent within 48 hours of delivery to ensure a claim can be filed.
• Take photos of those areas and note the details of what you see on the delivery ticket prior to accepting the delivery.
• Then, take a photo of the signed delivery ticket with the damage noted and email the photos of the damage and signed delivery ticket to contact@geertop.com.

ALL Tents - Inspecting After Delivery

Though unlikely, damage can be present on the tent and without box damage. Because of this, it is very important that you unbox and inspect the tent.

Once your tent has been delivered, make sure to fully unbox and inspect the tent for damage on all sides. If there is damage to your tent, it needs to be reported to us within 48 hours of delivery. Please email photos to contact@geertop.com and we can assist with options for a resolution! Please also take note of any missing items.

If you had additional accessories that were purchased on the same order, please be sure to fully unbox and inspect them for damages or missing items.

Note:If damage or missing accessories are not reported within 48 hours of delivery, we will not be able to file a claim with the carriers or present you with options for a resolution on the damage. Please do not discard any packaging until a resolution has been provided and accepted.

• UV Damage: Ultraviolet damage to fabric or surface coatings.
• Normal wear and tear, and cosmetic blemishes resulting from use (e.g., discoloration or wear of plastic windows, scratches/dents on the tent shell, etc.).
• Damage caused by the customer (misuse, accident, abuse, etc.).
• Damage caused by acts of nature (storms, strong winds, etc.).
• Aesthetic changes that do not affect the basic functionality of the roof top tent.
• Products that have been arbitrarily repaired or modified by the customer.

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